General terms
and conditions

  • Check-in: from 3:00 p.m. (if possible, please let us know your exact arrival time)

  • Check-out: up to 9:30 a.m.

  • Parking space: you can park your car free of charge in our private car park.

  • Smoking: there is a strict ban on smoking in the apartments. There are ashtrays available for you on the balconies.

  • Accessibility: The kollina apartment is specially designed for people who are wheelchair-dependent. We also have a lift with which the other apartments can also be easily accessed.

  • Apartment request: would you prefer one of our apartments? Feel free to let us know your wishes. We try to fulfill it as best as possible. We ask for your understanding that we cannot respond to all wishes.

OUR

PAYMENT

CONDITIONS

  • Our prices are the lowest possible rate and are per person per night as stated. We charge the following surcharges per additional person:

    • EUR 20 for people aged 14 and over

    • EUR 15 for children and teenagers aged 6 – just under 14 years old

    • EUR 10 for children up to just under 6 years

  • In the event of unforeseeable economic circumstances or changes to the current VAT rate of 10%, an adjustment will be made. We reserve the right to change these without notice. With the publication of new price lists, previous ones lose their validity.

  • The deposit is to be paid at the time of reservation. You can pay the balance directly to us after your arrival. We kindly ask you to make the payment at least one day before your departure.

  • We accept cash up to EUR 4,999 per person (legally restricted), credit cards of all types and Bancomat (POS) debit card.

  • Single surcharge: for single occupancy of an apartment we charge -10% on the total price of the apartment for an occupancy of two or four people.

  • Pets: for small pets we charge EUR 10.00 per day without board.

  • Local tax: EUR 2.90 per night per person (from 14 years old). The local tax is not included in the booking price.

    Our bank details:
    Account in the name of Martin Gufler

    IBAN: IT 60 H 08182 59110 0003 0042 08 41

    Filiale: Raiffeisen Kasse Wipptal.
    BIC (Swift-Code):RZSBIT21054

OUR

BOOKING

CONDITIONS

  • Bookings can be made by phone or using the form on this website.

  • PLEASE NOTE: In order to confirm the reservation, a deposit of 30% must be paid (down payment). The reservation is only valid after the down payment has been credited to our account. At this point we will send you a confirmation of your reservation.

OUR

CANCELLATION

CONDITIONS

According to the Italian Consumer Protection Code, there is no right of withdrawal. However, we have decided on the following cancellation conditions (in accordance with Art. 1382 Civil Code (ZGB)): 

  • up to 60 days before the day of arrival: no cancellation fees, but the down payment will be kept

  • up to 15 days: 50 % of the total price

  • up to 7 days: 75% of the total price

  • if less than 7 days: 80 % of the total price

  • In the event of late arrival or early departure, we charge 100% of the total cost

In order not to be burdened with the costs in case of unexpected events such as illness, we recommend that you take out travel cancellation insurance.

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